I forgot my password. What should I do?

Head on over to https://www.rhinobargain.com/my-account/lost-password/ and enter your e-mail address. This will prompt an automated email which will provide a link necessary to reset your password.

The item I received is not what I expected, can I return it?

If your item was damaged during shipping or is grossly misrepresented, we want to do everything in our power to correct that for you! Please send us an email with specific details so that we can further assist you. If the item that you received does not match the description of what you have purchased or was damaged during the shipping process, please send us an email with photos of the item for review. Due to the nature of an auction, items that are delivered as described are not returnable. Please be sure to inspect your items immediately after receipt as we do require notification within 7 days of receipt if there is any discrepancy.

Why am I am unable to place a bid?

Several things can cause this to happen. First, please ensure you have a registered account. Go to the registration page to complete this process. In addition, if you recently won an auction but have not yet paid for the invoice, our system administrator may freeze your account restricting bidding on new items until the unpaid invoice has been paid. If you continue to experience problems with bidding, please contact us for further assistance.

I bid on an item that I no longer want, what should I do?

In order to maintain the integrity of the auction, once a bid is placed it cannot be removed. We require all bidders to submit a bid only if they really want to purchase the item.

Why was I immediately outbid?

Our auction allows bidders to enter a hidden maximum bid. If a bidder places a maximum bid on a lot, the system will take the bid only as high as is necessary to become the high bidder. From there, the system will automatically bid, only when necessary, up to the hidden maximum. If you are immediately outbid, it would indicate that a previous bidder has placed a higher hidden maximum bid on the lot.

Do lots have a reserve price?

Our daily auctions are usually offered with no reserve price. In some cases, we may have few items offered with a reserve in which case it will be clearly indicated on the auction page of those items.

What is a maximum bid?

Our auction format allows bidders to enter a hidden maximum bid. By placing a maximum bid on a lot, the system will take the bid only as high as is necessary to become the high bidder. From there, the system will automatically bid, only when necessary, up to the hidden maximum.

What is Extended Bidding?

All auctions are set up with 2 minutes extended bidding period. The extended bidding period is initiated once an auction countdown is equal to 5 minutes or below. During the extended bidding period, all new bids reset the auction countdown to 2 additional minutes. An auction ends when no new bids are entered for a full last 5 minutes of the countdown. Each auction is on an independent timer so auctions will end at different times.

What form of payment is acceptable?

Rhino Bargain accepts all major debit and credit cards (Visa, Mastercard) and cash. Payment can also be made via a mailed personal check/bank draft or by wire transfer. For orders exceeding $5,000, a wire transfer is required. Please contact us for account information for a wire transfer.

How long can I wait to pay for my won auctions?

We request payment within 7 days of the auction end date. If payment has not been received within 7 days, your items will be deemed abandoned and relisted for a new auction. Rhino Bargain might also revoke your bidding privilege.

How do I pay for completed auctions?

You can access the checkout page by logging in, clicking the menu in the upper right corner (“My account”), then by selecting “Dashboard” link. From there, select the “My Auctions” tab and click on the auction you have won. The product page for that item will open showing a “Pay now” button. Click on it to complete the payment process.
In case of any issue please contact us at info@rhinobargain.com and we will be happy to assist you.

Can I come pick up my items at the Rhino Bargain location?

You can, most likely. Most of the items offered are eligible for free shipping, otherwise, they are for local pick only or you may arrange your own shipment. May you choose to arrange your own shipment, we will do our best to assist you to the extent we can.
For items eligible for local pickup, contact us to schedule a pickup time. Pickup time frame is
Monday – Friday:4:30 pm – 7:30pm
Saturday:10:00am – 2:00pm

Do you charge a buyer premium or handling fee?

Rhino Bargain does not charge a handling fee. Also, all our auctions are free of buyer premium. For items purchased in the Rhino Shopping Center, we charge a flat shipping cost per item class for orders that are not eligible for free shipping.

How do I know if my items have shipped?

When your shipment is prepared, an email is sent to your verified email address with tracking information. You can check tracking details anytime for your current order or past orders on the carrier’ website using the tracking information provided in the email sent to you.
The main carrier we use for shipping is Canada Post. You can request an accelerated shipment or a preferred carrier for an extra fee.

When will my items ship?

After Rhino Bargain receives payment for an order, we are typically able to ship the order within 3-5 business days. Due to the nature of certain products and additional precautions are taken during handling, some products are typically shipped within 5-7 business days. Transit time varies depending on the destination of the package. Most orders are shipped by Canada Post. Expedited shipping or preferred carrier is typically available by request for an additional cost. Please contact us if you are in need of expedited shipping or if you have a specific carrier you would prefer for handling your shipment.

How will my items ship?

Orders ship from our location in London, Ontario via Canada Post. Some orders may be shipped with a different service such as Purolator or DHL upon request of the buyer. Transit times with each service can vary by location. Please contact us if you are in need of expedited shipping or if you have a specific carrier you would prefer for handling your shipment.

How do I become a consignor?

Thank you for your interest in selling with us! We do all of the work for you from start to finish! Please see consign page to learn more. https://www.rhinobargain.com/consign

I sent in items for consignment, how long before they will be available at auction?

Rhino Bargain is a full-service auction company. This process includes: unpackaging and organizing items, taking high-quality photos of the items, writing titles and descriptions and marketing your items. Because of the time involved in bringing items to auction, we ask that you allow 2-4 weeks from receipt for your items to be listed at auction. We often list items quicker than this time frame, but cannot guarantee that items will be listed faster than 2-4 weeks.

Can I re-consign an item I just won on auction from another consignor?

You can! If you win an item at auction that you would like to immediately resell with us, please contact us for assistance.

Why did I receive items back I had sent in for consignment?

Items may be returned to sellers for a number of reasons. The most common reasons why items are returned are
We do not sell items that are determined to be sexually explicit.

The item(s) may not meet our minimum value requirements or we may determine that the resources necessary to sell an item would not justify the anticipated sale price.

The item may not fit within a category that we currently offer.

We typically clear out our “Return to Sender” items every 7-14 days. Consignors are responsible for the return shipping cost. Packages will typically be shipped and our cost to return items will be added as deduction to the consignment account of the sender.